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Your MINI Lockdown Guide.
WHAT YOU NEED TO KNOW.
We’re in this together and are ready to do anything we can to help you during this time. We’ve added some Alert Level 4 updates on Retailers, Approved Repair Centres and more.
As you might expect, we are receiving higher than usual volumes of customer enquiries. To avoid the wait, we hope you’ll find an answer to your question, below:
Is you customer care centre still working?
Yes, our MINI community can still get a hold of our customer care centre on 0800
Can I still contact my Retailer if I have any queries ?
What can I do to keep my MINI free from viruses?
How can I protect myself?
Try to stay up-to-date with the latest COVID-19 information, available on the World Health Organization (WHO) website, our national portal - https://sacoronavirus.co.za and via local health authorities. Do your best to follow their recommended behaviour and hygiene measures.
Buying Online and MINI Test Drives.
Will MINI dealerships be closed during the national lockdown?
I've booked a test drive / a dealer appointment. What should I do now?
Your MINI Retailer won’t be open during the National Lockdown period so all scheduled test drives, services etc. will be postponed. We’ll be in touch soon to arrange the most convenient date and time for your experience. Don’t panic, that MINI go-kart feeling isn’t going anywhere and you’ll be the first in line to enjoy it.
Can I still book test drives?
You can request test drives in advance, online. However, due to the delay in our existing bookings, we can’t guarantee a date - but you will definitely be on the list. We recommend booking soon, as we expect a slight delay in test drives once the lockdown period has ended. We are hard at work to make sure you can enjoy that MINI Go Kart feeling very soon.
Can I buy a MINI online?
I need help with my online order, who can I call?
I've ordered a brand new MINI. Will its delivery be delayed?
While you can’t conduct trade-in inspections or collect your MINI during the Lockdown Period, we’ll reserve your MINI model on our system until Retailers reopen. Your estimated collection date may be inaccurate and will be confirmed once the lockdown period has ended.
You may not be enjoying much driving fun during this time, but we’ll be ready to show you why life is more fun in a MINI in the very near future.
Will European plants (& Rosslyn) shut down? Will there be enough MINIs?
MINI Service, repairs and MINI Assist.
Is MINI Assist working during this time? Will there be technician to assist me if my car breaks down or has issues?
Can I still get my MINI repaired at a genuine MINI dealership?
During Level 5 of the lockdown, no repairs are permitted. At level 4, emergency repairs are permitted at selected MINI Retailers and Approved Repair Centres. Please contact your MINI Retailer to find out about individual situations.
What are ‘Emergency Repairs’ and who can get them?
Will parts be available?
The good news is Original MINI Parts will be available to carry out emergency repairs. This includes Parts for Independent repairers – as long as you are allowed to work under Level 4 regulations.
Can I book my car in for an oil service?
My MINI was booked in at a service centre before lockdown and is still there. What happens now?
What happens if my Motorplan expires during the Lockdown period? And I want to extend or book a service before it expires.
I’m due for a service now. What happens to my Motorplan if I exceed my allowed time or mileage between service due to the lockdown ?
I’m not permitted to work during Level 4 Lockdown, can I still book a service?
MINI Finance and Insurance
Can I contact MINI Financial Services during the COVID-19 lockdown period?
Will I be able to take a payment holiday?
We’re not offering customers a full payment holiday across the board at this time. However, if you are directly affected by COVID-19 and you are concerned that you may not be able to meet your financial obligations, you can contact us at https://dfeza.bmwgroup.com/forms/moratoriumrequest/createMINI
In order for us to determine if we are able to assist, please provide us with a detailed motivation, and responses to the below questions:
1. Is your MINI insured? (Please attach proof of insurance)
2. What is your current employment status?
3. How has COVID-19 impacted you and your ability to work? How will this impact you financially?
4. Have you approached other financial institutions for any assistance?
5. How does COVID-19 impact your ability to pay the vehicle and finance costs?
6. If you are a SME, have you applied for any financial aid mentioned during the Presidential address?
How do I update my personal details on my Agreement?
To update your personal details, you can log onto MyAccount. Alternatively, you can email us at firstname.lastname@example.org
My agreement is due to come to an end during the lockdown period, can I still refinance my Balloon?
I have a Select Finance agreement which is due to end soon, what are my options?
Can I get my original Natis document from you during lockdown period?
Can I contact MINI Insurance during the COVID-19 lockdown period?
Will MINI Insurance be available to assist me with a Tyre claim during the COVID-19 lockdown period?