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Your MINI Lockdown Guide.
WHAT YOU NEED TO KNOW.
We’re in this together and are ready to do anything we can to help you during this time. We’ve added some Alert Level 3 updates on Retailers, Approved Repair Centres and more.
As you might expect, we are receiving higher than usual volumes of customer enquiries. To avoid the wait, we hope you’ll find an answer to your question, below:
Is you customer care centre still working?
Yes, our MINI community can still get a hold of our customer care centre on 0800
What can I do to keep my MINI free from viruses?
How can I protect myself?
Try to stay up-to-date with the latest COVID-19 information, available on the World Health Organization (WHO) website, our national portal - https://sacoronavirus.co.za and via local health authorities. Do your best to follow their recommended behaviour and hygiene measures.
Are MINI Retailers open?
Buying Online and MINI Test Drives.
Can I still book test drives?
Can I buy a MINI online?
Yes. We’ve been redefining the MINI buying process to bring you simplicity, convenience and choice, online, for a while now. With www.mini.co.za/anywhere you can actually find your MINI match and place your order online – along with instant trade-in estimates and the ability to apply for MINI Finance. So if you can’t wait – don’t wait. You can also schedule an advance collection date and we’ll hold on to your new MINI until then.
I need help with my online order, who can I call?
MINI Service, repairs and MINI Assist.
Is MINI Assist working during this time? Will there be technician to assist me if my car breaks down or has issues?
MINI Assist will still be operational right up until Lockdown is released / until Alert Level 1.
Our technicians will tow vehicles to the nearest Retailer or place of safety for storage until Retailers re-open. Additional mobility will be provided on a case-by-case basis.
Can I still get my MINI repaired at a genuine MINI dealership?
Will parts be available?
The good news is Original MINI Parts will be available to carry out emergency repairs. This includes Parts for Independent repairers.
Can I book my car in for an oil service?
Yes, as long as this service is due, based on time or mileage.
My MINI was booked in at a service centre before lockdown and is still there. What happens now?
What happens if my Motorplan expires during the Lockdown period? And I want to extend or book a service before it expires.
I’m due for a service now. What happens to my Motorplan if I exceed my allowed time or mileage between service due to the lockdown ?
MINI Finance and Insurance
Can I contact MINI Financial Services during the COVID-19 lockdown period?
Of course! Our working hours are still Monday to Friday 08:00 to 17:00 – we’re just operating remotely. We encourage you to keep in touch via firstname.lastname@example.org. If you would like to get a statement, request a settlement or download contractual documents, you can also log into MyAccount. If you aren’t getting what you need online, you can also contact us on 0861 696 464. We are experiencing higher than usual call volumes at this time, and request your patience and understanding.
Will I be able to take a payment holiday?
We are not offering customers a full payment holiday across the board. However, if you are directly affected by COVID-19 and you are concerned that you may not be able to meet your financial obligations, you will be required to provide us with a motivation by clicking on the below link and completing the questionnaire. We will be in contact with you once we have assessed your request.
How do I update my personal details on my Agreement?
To update your personal details, you can log onto MyAccount. Alternatively, you can email us at email@example.com
My agreement is due to come to an end during the lockdown period, can I still refinance my Balloon?
I have a Select Finance agreement which is due to end soon, what are my options?
Can I get my original Natis document from you during lockdown period?
Can I contact MINI Insurance during the COVID-19 lockdown period?
Will MINI Insurance be available to assist me with a Tyre claim during the COVID-19 lockdown period?