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Your unique MINI,
Your MINI Lockdown Guide.
WHAT YOU NEED TO KNOW.
We’re in this together and are ready to do anything we can to help you during this time. We’ve added some Alert Level 3 updates on Retailers, Approved Repair Centres and more.
As you might expect, we are receiving higher than usual volumes of customer enquiries. To avoid the wait, we hope you’ll find an answer to your question, below:
GENERAL
Is you customer care centre still working?
Yes, our MINI community can still get a hold of our customer care centre on 0800
696 464
What can I do to keep my MINI free from viruses?
We suggest cleaning all surfaces that you touch with a damp cloth and a little soapy water. Knobs and door handles may also be cleaned carefully with a little disinfectant. Please do not use any aggressive (e.g. chlorine), abrasive or corrosive cleaners on the surface of your car and interior. You can also reduce the spread of viruses on your interior by washing your hands before using your MINI.
How can I protect myself?
Try to stay up-to-date with the latest COVID-19 information, available on the World Health Organization (WHO) website, our national portal - https://sacoronavirus.co.za and via local health authorities. Do your best to follow their recommended behaviour and hygiene measures.
Are MINI Retailers open?
All our MINI Retailers are open and operational with added safety measures in place during Level 3 of the National Lockdown.
Buying Online and MINI Test Drives.
Can I still book test drives?
We have added strict safety measures to make test drives possible again. For your safety, booking is essential. You can contact your preferred MINI retailer or book online to enjoy that MINI Go Kart feeling.
Can I buy a MINI online?
Yes. We’ve been redefining the MINI buying process to bring you simplicity, convenience and choice, online, for a while now. With www.mini.co.za/anywhere you can actually find your MINI match and place your order online – along with instant trade-in estimates and the ability to apply for MINI Finance. So if you can’t wait – don’t wait. You can also schedule an advance collection date and we’ll hold on to your new MINI until then.
I need help with my online order, who can I call?
Please call our online support on 0800 600 555 and select option 1
MINI Service, repairs and MINI Assist.
Is MINI Assist working during this time? Will there be technician to assist me if my car breaks down or has issues?
MINI Assist will still be operational right up until Lockdown is released / until Alert Level 1.
Our technicians will tow vehicles to the nearest Retailer or place of safety for storage until Retailers re-open. Additional mobility will be provided on a case-by-case basis.
Can I still get my MINI repaired at a genuine MINI dealership?
Yes, of course but by appointment only.
Will parts be available?
The good news is Original MINI Parts will be available to carry out emergency repairs. This includes Parts for Independent repairers.
Can I book my car in for an oil service?
Yes, as long as this service is due, based on time or mileage.
My MINI was booked in at a service centre before lockdown and is still there. What happens now?
MINIs that were booked in before the lockdown and are still at the service centre can be collected by customers. Please make a booking with your retailer.
What happens if my Motorplan expires during the Lockdown period? And I want to extend or book a service before it expires.
Please make a booking with your preferred Retailer for a service and contact your Retailer or our customer centre to extend your Motorplan.
I’m due for a service now. What happens to my Motorplan if I exceed my allowed time or mileage between service due to the lockdown ?
We have extended the allowed time between services in light of Lockdown Level 5 and 4. However, at Leve 3 you are allowed to service your vehicle so please make a booking with your preferred Retailer as soon as possible to avoid any penalties.
MINI Finance and Insurance
Can I contact MINI Financial Services during the COVID-19 lockdown period?
Of course! Our working hours are still Monday to Friday 08:00 to 17:00 – we’re just operating remotely. We encourage you to keep in touch via customer.service@minifinance.co.za. If you would like to get a statement, request a settlement or download contractual documents, you can also log into MyAccount. If you aren’t getting what you need online, you can also contact us on 0861 696 464. We are experiencing higher than usual call volumes at this time, and request your patience and understanding.
Will I be able to take a payment holiday?
We are not offering customers a full payment holiday across the board. However, if you are directly affected by COVID-19 and you are concerned that you may not be able to meet your financial obligations, you will be required to provide us with a motivation by clicking on the below link and completing the questionnaire. We will be in contact with you once we have assessed your request.
https://dfeza.bmwgroup.com/forms/moratoriumrequest/createMINI
How do I update my personal details on my Agreement?
To update your personal details, you can log onto MyAccount. Alternatively, you can email us at customer.service@minifinance.co.za
My agreement is due to come to an end during the lockdown period, can I still refinance my Balloon?
Yes, our team is available to assist you with this. Please send your request to advisor@minifinance.co.za.
I have a Select Finance agreement which is due to end soon, what are my options?
At the end of your Select Finance Agreement, the choice is yours.
Return your MINI to your preferred MINI Retailer and select a new one.
Settle or refinance the optional final payment with our help, and your vehicle is yours to keep.
Return your MINI, and if it’s within your agreed mileage and in good condition, you’ll have nothing more to pay.
Can I get my original Natis document from you during lockdown period?
At this stage, Natis documents cannot be collected from our Office, however, we can have these delivered to you. Please contact MINI Customer Services on 0861 696 464 or customer.service@minifinance.co.za to arrange delivery.
Can I contact MINI Insurance during the COVID-19 lockdown period?
Yes, our call centre will be available to assist you. You can find the relevant contact details http://www.minifinance.co.za/contact.html#/
Will MINI Insurance be available to assist me with a Tyre claim during the COVID-19 lockdown period?
Yes, tyre claims can be processed during this time. Please review the Tyre Claim process http://www.minifinance.co.za/insurance.html#/