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Your MINI Lockdown Guide.

WHAT YOU NEED TO KNOW.

We’re in this together and are ready to do anything we can to help you during this time. We’ve added some Alert Level 4 updates on Retailers, Approved Repair Centres and more.

As you might expect, we are receiving higher than usual volumes of customer enquiries. To avoid the wait, we hope you’ll find an answer to your question, below:

GENERAL

Is you customer care centre still working?

Yes, our MINI community can still get a hold of our customer care centre on 0800
696 464

Can I still contact my Retailer if I have any queries ?

All our MINI Retailers are still available online to assist you digitally

What can I do to keep my MINI free from viruses?

We suggest cleaning all surfaces that you touch with a damp cloth and a little soapy water. Knobs and door handles may also be cleaned carefully with a little disinfectant. Please do not use any aggressive (e.g. chlorine), abrasive or corrosive cleaners on the surface of your car and interior. You can also reduce the spread of viruses on your interior by washing your hands before using your MINI.

How can I protect myself?

Try to stay up-to-date with the latest COVID-19 information, available on the World Health Organization (WHO) website, our national portal -  https://sacoronavirus.co.za and via local health authorities. Do your best to follow their recommended behaviour and hygiene measures.

Buying Online and MINI Test Drives.

Will MINI dealerships be closed during the national lockdown?

All Retailers will be closed during Level 5 of the Lockdown. At Alert Level 4, some of our Retailers have opened their showrooms, servicing and repair centres under special conditions. If you are an essential services worker with a permit or are returning to work with permission and need your MINI repaired or serviced, please call your MINI Retailer directly for more information.

I've booked a test drive / a dealer appointment. What should I do now?

Your MINI Retailer won’t be open during the National Lockdown period so all scheduled test drives, services etc. will be postponed. We’ll be in touch soon to arrange the most convenient date and time for your experience. Don’t panic, that MINI go-kart feeling isn’t going anywhere and you’ll be the first in line to enjoy it. 

Can I still book test drives?

You can request test drives in advance, online. However, due to the delay in our existing bookings, we can’t guarantee a date - but you will definitely be on the list. We recommend booking soon, as we expect a slight delay in test drives once the lockdown period has ended. We are hard at work to make sure you can enjoy that MINI Go Kart feeling very soon. 

Can I buy a MINI online?

Yes. We’ve been redefining the MINI buying process to bring you simplicity, convenience and choice, online, for a while now. With www.mini.co.za/anywhere you can actually find your MINI match and place your order online – along with instant trade-in estimates and the ability to apply for MINI Finance. So if you can’t wait – don’t wait. You can also schedule an advance collection date and we’ll hold on to your new MINI until then.

I need help with my online order, who can I call? 

Please call our online support on 0800 600 555 and select option 1

I've ordered a brand new MINI. Will its delivery be delayed? 

While you can’t conduct trade-in inspections or collect your MINI during the Lockdown Period, we’ll reserve your MINI model on our system until Retailers reopen. Your estimated collection date may be inaccurate and will be confirmed once the lockdown period has ended.

You may not be enjoying much driving fun during this time, but we’ll be ready to show you why life is more fun in a MINI in the very near future.

Will European plants (& Rosslyn) shut down? Will there be enough MINIs? 

With our current numbers, we have more than enough MINI models to share the driving fun – with new plans on the horizon. However, the health and protection of our employees is our top priority. At the same time, the dynamic development of COVID-19 is having a major impact on demand for cars and motorcycles. We are therefore taking a flexible approach and adjusting our production volumes accordingly. On Friday 20 March, we shut down production at our car plants in Europe, our motorcycle plant in Berlin and the car plant at Rosslyn (South Africa). The production break is expected to last until 19 April 2020.

MINI Service, repairs and MINI Assist.

Is MINI Assist working during this time? Will there be technician to assist me if my car breaks down or has issues?

As an essential services provider, MINI Assist will still be operational during all levels of the National Lockdown. Our technicians will tow vehicles to the nearest Retailer or place of safety for storage until Retailers re-open. Additional mobility will be provided on a case-by-case basis.

Can I still get my MINI repaired at a genuine MINI dealership?

During Level 5 of the lockdown, no repairs are permitted. At level 4, emergency repairs are permitted at selected MINI Retailers and Approved Repair Centres. Please contact your MINI Retailer to find out about individual situations.

What are ‘Emergency Repairs’ and who can get them?

An emergency repair includes mechanical repairs and assistance to keep your MINI on the road. This includes oil and brake services that are due. It does include the odd squeak or rattle and you can only bring your MINI in if you are an essential worker or are lawfully returning to work during Alert Level 4.

Will parts be available?

The good news is Original MINI Parts will be available to carry out emergency repairs. This includes Parts for Independent repairers – as long as you are allowed to work under Level 4 regulations. 

Can I book my car in for an oil service?

Yes, as long as this service is due, based on time or mileage. Remember we can only perform these services for MINI customers lawfully returning to work during Level 4 of the lockdown.

My MINI was booked in at a service centre before lockdown and is still there. What happens now?

MINIs that were booked in before the lockdown and are still at the service centre can be collected by customers lawfully returning to work during Level 4 of the lockdown. Please check with your local service provider if your MINI is ready for collection.

What happens if my Motorplan expires during the Lockdown period? And I want to extend or book a service before it expires.  

There is 30-day extension for customers whose Motorplan will be coming to an end during the lockdown period and you can extend your Motorplan further by contacting customer.service@minifinance.co.za.

I’m due for a service now. What happens to my Motorplan if I exceed my allowed time or mileage between service due to the lockdown ?

If you are an essential services worker or permitted to return to work during Level 4 lockdown, you can book your MINI in for a service. For everyone else, the following special conditions apply: If your next service is mileage-based, we’ll allow you up to 2000 kms* over the maximum allowed limit. If your next service is time-based, we’ll allow you up to 6 months over the maximum allowed limit. To stay on the safe side, please make sure you complete your MINI service as soon after the lockdown as possible.

I’m not permitted to work during Level 4 Lockdown, can I still book a service?

You can book a service in advance, online. However, due to the delay in our existing bookings, we can’t guarantee a date - but you will definitely be on the list. We recommend booking soon, as we expect a slight delay in services once the lockdown restrictions are eased.

MINI Finance and Insurance

Can I contact MINI Financial Services during the COVID-19 lockdown period?

Of course! Our working hours are still Monday to Friday 08:00 to 17:00 – we’re just operating remotely. We encourage you to keep in touch via customer.service@minifinance.co.za. If you would like to get a statement, request a settlement or download contractual documents, you can also log into MyAccount. If you aren’t getting what you need online, you can also contact us on 0861 696 464. We are experiencing higher than usual call volumes at this time, and request your patience and understanding.

Will I be able to take a payment holiday?

We’re not offering customers a full payment holiday across the board at this time.  However, if you are directly affected by COVID-19 and you are concerned that you may not be able to meet your financial obligations, you can contact us at https://dfeza.bmwgroup.com/forms/moratoriumrequest/createMINI

 

In order for us to determine if we are able to assist, please provide us with a detailed motivation, and responses to the below questions:

 

1. Is your MINI insured? (Please attach proof of insurance)

2. What is your current employment status?

3. How has COVID-19 impacted you and your ability to work? How will this impact you financially?

4. Have you approached other financial institutions for any assistance?

5. How does COVID-19 impact your ability to pay the vehicle and finance costs?

6. If you are a SME, have you applied for any financial aid mentioned during the Presidential address? 

How do I update my personal details on my Agreement?

To update your personal details, you can log onto MyAccount. Alternatively, you can email us at customer.service@minifinance.co.za

My agreement is due to come to an end during the lockdown period, can I still refinance my Balloon?

Yes, our team is available to assist you with this. Please send your request to advisor@minifinance.co.za.

I have a Select Finance agreement which is due to end soon, what are my options?

At the end of your Select agreement, you have the following options: 1. Trade in your MINI at your nearest MINI Retailer. Click here to view available stock. 2. Keep your MINI by settling the Guaranteed Future Value. The lump sum payment will be deducted from your bank account. 3. Keep your MINI by refinancing the Guaranteed Future Value. Contact us on customer.service@minifinance.co.za 4. Return your MINI to your nearest MINI Retailer. Should you opt to return or trade in your MINI but won’t be able to do so on the date stipulated in your agreement (due to the current national lockdown), you will be allowed to return it within 3 business days after 19 May 2020 - subject to changes in regulation. Your MINI must therefore be returned to or traded in at your nearest MINI Retailer on or before 22 May 2020, at no additional cost. Your current contractual km limit and vehicle return conditions as stipulated in your agreement remain in place. Should you wish to settle in full or refinance the Guaranteed Future Value, please ensure that this is done on the date scheduled as per your Select agreement, even during lockdown, we can assist you remotely.. For the option to settle or refinance, the exception to conclude the deal 3 business days after the lockdown period is not applicable.

Can I get my original Natis document from you during lockdown period?

At this stage, Natis documents cannot be collected from our Office, however, we can have these delivered to you. Please contact MINI Customer Services on 0861 696 464 or customer.service@minifinance.co.za to arrange delivery.

Can I contact MINI Insurance during the COVID-19 lockdown period?

Yes, our call centre will be available to assist you. You can find the relevant contact details here.

Will MINI Insurance be available to assist me with a Tyre claim during the COVID-19 lockdown period?

Yes, tyre claims can be processed during this time. Please review the Tyre Claim process here.