Your MINI Lockdown Guide.

Yes, our MINI community can still get a hold of our customer care centre on 0800
696 464

We suggest cleaning all surfaces that you touch with a damp cloth and a little soapy water. Knobs and door handles may also be cleaned carefully with a little disinfectant. Please do not use any aggressive (e.g. chlorine), abrasive or corrosive cleaners on the surface of your car and interior. You can also reduce the spread of viruses on your interior by washing your hands before using your MINI.

Try to stay up-to-date with the latest COVID-19 information, available on the World Health Organization (WHO) website, our national portal -  https://sacoronavirus.co.za and via local health authorities. Do your best to follow their recommended behaviour and hygiene measures.

All our MINI Retailers are open and operational with added safety measures in place during Level 3 of the National Lockdown.

We have added strict safety measures to make test drives possible again. For your safety, booking is essential. You can contact your preferred MINI retailer or book online to enjoy that MINI Go Kart feeling.

Yes. We’ve been redefining the MINI buying process to bring you simplicity, convenience and choice, online, for a while now. With www.mini.co.za/anywhere you can actually find your MINI match and place your order online – along with instant trade-in estimates and the ability to apply for MINI Finance. So if you can’t wait – don’t wait. You can also schedule an advance collection date and we’ll hold on to your new MINI until then.

Please call our online support on 0800 600 555 and select option 1

MINI Assist will still be operational right up until Lockdown is released / until Alert Level 1.

 

Our technicians will tow vehicles to the nearest Retailer or place of safety for storage until Retailers re-open. Additional mobility will be provided on a case-by-case basis.  

Yes, of course but by appointment only.

The good news is Original MINI Parts will be available to carry out emergency repairs. This includes Parts for Independent repairers. 

Yes, as long as this service is due, based on time or mileage.

MINIs that were booked in before the lockdown and are still at the service centre can be collected by customers. Please make a booking with your retailer.

Please make a booking with your preferred Retailer for a service and contact your Retailer or our customer centre to extend your Motorplan.

We have extended the allowed time between services in light of Lockdown Level 5 and 4. However, at Leve 3 you are allowed to service your vehicle so please make a booking with your preferred Retailer as soon as possible to avoid any penalties.

Of course! Our working hours are still Monday to Friday 08:00 to 17:00 – we’re just operating remotely. We encourage you to keep in touch via customer.service@minifinance.co.za. If you would like to get a statement, request a settlement or download contractual documents, you can also log into MyAccount. If you aren’t getting what you need online, you can also contact us on 0861 696 464. We are experiencing higher than usual call volumes at this time, and request your patience and understanding.

We are not offering customers a full payment holiday across the board.  However, if you are directly affected by COVID-19 and you are concerned that you may not be able to meet your financial obligations, you will be required to provide us with a motivation by clicking on the below link and completing the questionnaire. We will be in contact with you once we have assessed  your request.

 

https://dfeza.bmwgroup.com/forms/moratoriumrequest/createMINI

To update your personal details, you can log onto MyAccount. Alternatively, you can email us at customer.service@minifinance.co.za

Yes, our team is available to assist you with this. Please send your request to advisor@minifinance.co.za.

At the end of your Select Finance Agreement, the choice is yours. Return your MINI to your preferred MINI Retailer and select a new one. Settle or refinance the optional final payment with our help, and your vehicle is yours to keep. Return your MINI, and if it’s within your agreed mileage and in good condition, you’ll have nothing more to pay.

At this stage, Natis documents cannot be collected from our Office, however, we can have these delivered to you. Please contact MINI Customer Services on 0861 696 464 or customer.service@minifinance.co.za to arrange delivery.

Yes, our call centre will be available to assist you. You can find the relevant contact details http://www.minifinance.co.za/contact.html#/

Yes, tyre claims can be processed during this time. Please review the Tyre Claim process http://www.minifinance.co.za/insurance.html#/