Help & Support.

To use MINI Connected, you can create a user account/MINI ID using either the MINI App or the MINI Connected portal. If you have already created your MINI ID using the MINI App, you can also use this to log in to the MINI Connected portal. If you do not yet have any MINI Connected access details, please click on the ‘Register’ link in the login box on the MINI Connected portal home page. Enter all of the required information into the registration form below and confirm these details. You will then receive a confirmation link, sent to the specified email address. After clicking this activation link, you will be able to access the portal.

Your VIN is your Vehicle Identification Number and is unique to your vehicle. Usually you can find it in several places. The VIN can be found in your MINI’s papers or service agreement or stamped on the driver's side door pillar or front windshield. In some countries, it maybe found on the passenger side pillar. It is also written in your registration documents and the insurance policy. It reveals specific information about your MINI including: Power (kw), transmission type, colour, production date or date of manufacture, and other features.

MINI CarData allows you to retain an overview of the basic telematics data that your vehicle sends to the BMW Group as part of MINI Connected services that are then saved there. If you want to know the current values for these telematics data, you can request a MINI CarData data archive at any time. You can also use MINI CarData to provide third parties with access to selected telematics data at any time. A mouse click suffices to provide data access for a third party, to reject such a request or to revoke a data access previously provided.

This means that only you choose which company will receive which telematics data.

Numerous electronic components in your vehicle contain memories that temporarily store information about the vehicle state and potential fault events.

This data is of a technical nature and serve to identify faults, to repair them, and to optimise the vehicle functions.

In order to provide you with MINI Connected services, some of the data stored in the vehicle is forwarded to the BMW Group server in the form of telematics data via the permanently installed SIM card.

The BMW Group only collects, stores and uses telematics data transferred to BMW Group servers within the scope of current statutory regulations.

Telematics data are only processed and used where this is required to substantiate, design the content or amend the contractual relationship (inventory data) and to make use of or invoice the various services (usage data).

Telematics data required for appropriate invoicing of services (invoicing data) may be stored and used by the BMW Group after the end of the usage period until the invoice has been settled.

Certain data may also be stored for longer in anonymised form.

You can change your username and password from the "Settings" menu ("My details") on the MINI Connected portal.

MINI Connected is a group of 'connected' products available in different bundles or packages that use mobile and internet technologies which enable connectivity in and outside of your vehicle.

The MINI Connected Media package includes a pre-installed 4G SIM card and contains the following functions and digital services:

• 6.5" Touchscreen
• MINI Visual Boost Radio
• MINI Connected
• Remote Services (incl. Last State Call)
• ConnectedDrive Services (incl. onboard apps)
• TeleServices
• Intelligent Emergency Call

 

The MINI Connected Navigation package contains the following digital services:

• 6.5" Touchscreen
• MINI Visual Boost Radio
• MINI Connected
• MINI Navigation System
• Apple CarPlay Preparation
• Remote Services (incl. Last State Call)
• ConnectedDrive Services (incl. send2Car, Online Natural Language Understanding, Quick Online Search, Weather Information, onboard apps)
• TeleServices
• Intelligent Emergency Call
• Real-Time Traffic Information

Please go here for full details.

 

The MINI Connected Navigation Plus package contains the following digital services to give you unrivalled connectivity within your MINI, ensuring you, and your passengers, enjoy the journey and stay connected to the world:

• 8.8” Touchscreen
• MINI Navigation System
• MINI Touch Controller
• Apple CarPlay Preparation
• MINI Visual Boost Radio
• MINI Connected
• MINI Connected XL
• Enhanced bluetooth with wireless charging
• Real-Time Traffic Information
• Remote Services (incl. LastStateCall)
• ConnectedDrive Services (incl. send2Car, Online Natural Language Understanding, Quick Online Search, Weather Information, onboard apps)
• TeleServices
• Intelligent Emergency Call
• 2x USB interfaces

Please go here for full details.

 

MINI Connected Navigation Plus is our latest and most comprehensive in-car infotainment and multimedia system. It features a contemporary and fresh graphical design with an impressive 8-inch touchscreen and intuitive touch and swipe controls. The system is the command centre for a whole host of features designed to make your driving experience more entertaining, and safer. It also offers you seamless connectivity within your vehicle, ensuring you, and your passengers, enjoy the journey and stay connected to the world. You get to take advantage of the combination of apps and remote services.

Yes. If your device is equipped with fingerprint-based access (e.g. Touch ID on Apple devices), you can use this feature to unlock the app instead of entering your PIN. Given the sensitive nature of the information available in the app – such as your appointment schedule – the PIN or fingerprint ID feature is an important safety measure to keep you and your information secure.

When not connected to Wi-Fi, the app will consume mobile network data for some features. In particular, when using the map on the 'Destinations' tab, mobile data may be used to download additional map layers and information. However, the map is cached when possible to reduce the amount of mobile data consumed.

The integrated SIM card is permanently built into your MINI as part of the MINI equipment option. It enables you to use many MINI Connected features and equipment options such as Real-Time Traffic Information, Concierge Services or Remote Services, without the need for any additional device. Above all, it means your MINI is able to assist you in difficult situations. MINI TeleServices is part of the basic MINI ConnectedDrive Services and the Intelligent Emergency Call, which provide the foundation for using many other MINI Connected features.

If you have booked the MINI Connected "USB Map Update" for your MINI, you will need to go to the MINI Connected Portal and use the "Download Manager" program to download it. When you start the program and select your vehicle, you will then see whether a new version of the map material is available for download. You will not receive any further notifications regarding the latest map materials.

There are a few methods that can repair the USB connection between your phone and your MINI:

• Check to make sure the USB cable is fully connected to both your car and your phone
• Make sure you're not paired via Bluetooth; if you are, remove the Bluetooth pairing on both your car and your phone
• If you're still unable to connect, close the MINI Connected app completely and reopen it
• If you still can't connect, unplug the USB cable from your phone, turn your phone off and on again, then reconnect the USB cable
• If connection issues persist, call your local MINI Customer Service centre for further assistance

If your MINI was produced in March 2018 or later and you have a Connected Media, Connected Navigation, or Connected Navigation Plus option package, you can also connect to your MINI via Bluetooth. If you're experiencing difficulty with this connection, try these steps:

• On your in-car screen, navigate to MINI Connected > Manage Mobile Devices, select your device name, and connect the device
• If you're still unable to connect, remove the Bluetooth pairing on both your car and your phone; on your in-car screen, select your device name and remove the device; on your phone, go to the Bluetooth settings page, select your vehicle name (typically labelled "MINI" followed by a string of numbers), and choose the "unpair" or "forget" option
• Re-establish the Bluetooth pairing between your car and your phone
• If you're still unable to connect, close the MINI Connected app completely and reopen it
• If you still can't connect, turn your phone off and on again, then re-establish the Bluetooth pairing once more
• If connection issues persist, try connecting via USB or call your local MINI Customer Service centre for further assistance"