MINI SERVICE.

Relax. We care.

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BECAUSE WE KNOW YOUR MINI INSIDE OUT.

Your MINI, our priority. Bring yours in for a MINI Service and you’ll become part of the family – we’ll care for your MINI just as much as you do.

WHY MINI SERVICE IS A GOOD IDEA.

  • Proactive
  • Best Quality
  • Large Service Network
  • MINI Original Parts
  • Large service offer for every MINI model
  • Unrivalled parts availability

MINI PROACTIVE CARE.

With MINI Proactive Care, we are always by your side. Your MINI identifies technical issues or the need for any maintenance work at an early stage. This enables us to proactively provide you with the best solution for any situation — with professional support from our experts every step of the way. We take care of everything for you – at no additional charge. So you can enjoy total peace of mind - on and off the road.


  • Keeps potential breakdowns at bay - before they even occur.
  • Service offerings that are designed to match you and your MINI.
  • Fast fixed over the air.
  • Expert support from MINI‑certified technicians – with MINI Original Parts.
  • All included within your active MINI Connected contract.
  • Applicable to MINI Models with Service Pack 21 and onwards.

GET CONNECTED TO YOUR MINI.

HOW MINI PROACTIVE CARE WORKS.

  • Sensors automatically transmit vehicle data to your MINI.
  • Malfunctions are detected early and sorted by urgency. 
  • We will contact you if any action is needed — via the MINI App, email, SMS, or a message sent directly to your MINI. 
  • You’ll receive the help you need — either on site, via remote services, or with an appointment at your preferred MINI Service Partner.

ALL YOU NEED.

To enjoy the tailored MINI Proactive Care experience, all you need to do is ensure that your MINI meets a few simple requirements.
  • Simply download the MINI App¹ and enable notifications.
  • Activate your MINI Connected account.
  • Enter your vehicle details and preferred MINI Service Partner.
  • Enter your email address and telephone number.
  • Set the appropriate notifications and permissions.
  • Alternatively, you can follow the same steps in the MINI Portal.
Get the MINI App

¹ The MINI App is compatible with all MINI vehicles from the March 2018 model year onwards in conjunction with the option MINI Connected and a compatible smartphone. For the best in-app experience, vehicles will need to be equipped with Remote Services. The availability and functions of the MINI App may vary depending on the country. 

MINI MOTORPLAN.

Joining the MINI family means your car is always looked after. With MINI Motorplan, say goodbye to surprise service costs and hello to worry-free driving. MINI Motorplan covers all maintenance work and wear and tear at any MINI Service Partner worldwide. Want even more?
Terms and Conditions

YOUR BENEFITS AT A GLANCE.

  • Full protection against price increases for 5 years / 100 000km, whichever comes first.
  • Value retention thanks to the use of MINI Original Parts
  • Hassle-free service and maintenance by MINI Service Partners nationwide
  • 24/7 roadside assistance with MINI Assist

MY MINI PLANS: YOUR BIG ADVANTAGE.

My MINI Plans – peace of mind in one neat bundle for your out-of-Motorplan MINI. Always with MINI Original Parts, so your MINI stays a true MINI. Choose the package that fits your lifestyle and drive with confidence every day.

MY MINI OIL PLAN

  • Up to three oil services within a three year period.
  • Option to add MINI Assist.

MY MINI SERVICE PLAN

  • Valid for a 3 year period.
  • Option to add MINI Assist.
  • Items included based on Condition Based Service triggers within contract period:
    Oil service
    Micro filter
    Air filter
    Fuel filter
    Spark plugs
    Brake fluid flush
    Vehicle check

MY MINI MAINTENANCE PLAN

  • Valid for a 3 year period.
  • Option to add MINI Assist.
  • Items included based on Condition Based Service triggers within contract period:
    Oil service
    Micro filter
    Air filter
    Fuel filter
    Spark plugs
    Brake fluid flush
    Vehicle check
    Spark plugs
    Front brake pads
    Rear brake pads
    Front brake discs
    Rear brake discs

MINI ROADSIDE ASSISTANCE.
AT YOUR SIDE. WHEREVER, WHENEVER.

Our comprehensive MINI Breakdown and Accident services are designed to give you total peace of mind. You can drive your MINI safe in the knowledge that one phone call will deliver help day or night. We’ll get you and your MINI back on the road as quickly as possible, with the minimum of inconvenience.

ROADSIDE RESCUE AWAITS.

MINI Roadside Assistance is the perfect way to get total peace of mind. If you need to contact us because of a breakdown then our team will do their best to get you back on track remotely. If that’s not possible, we’ll send out the required assistance to your vehicle’s location.

MINI ASSIST. AT YOUR SIDE. WHEREVER, WHENEVER.

Our comprehensive MINI Breakdown and Accident services are designed to give you total peace of mind. You can drive your MINI safe in the knowledge that one phone call will deliver help 24/7. We’ll get you and your MINI back on the road as quickly as possible, with the minimum of inconvenience.

Need help?
Contact MINI Assist via:
  • Phone 0800 69 64 64
  • My MINI App

MINI INTELLIGENT EMERGENCY CALL.

MINI INTELLIGENT EMERGENCY CALL.

In an emergency, don’t worry if you can’t call for help—your MINI will do it for you! Since 3/2015, all new MINI models come equipped with an intelligent Emergency Call system that automatically contacts emergency services, shares your location and car details, and provides updates on the specifics of the accident. 

This call can be triggered not only by pressing the SOS button but also automatically, for example, if the airbags deploy. Simply press the SOS button if you need immediate assistance, and we’ll take care of the rest.

MINI VALUE SERVICE.

FOR SELECTED MINIS 5 YEARS AND OLDER. AVAILABLE DURING CAMPAIGN WINDOWS ONLY.
Save up to 20% off selected parts with MINI Value Service. Designed for eligible MINIs 5 years and older, it combines MINI expertise and MINI Original Parts to help maintain your MINI’s performance and long‑term value. (T&Cs apply).

WHAT YOU’LL GET AT A GLANCE.

  • Save up to 20% off selected parts. 
  • T&Cs apply.MINI Experts at your service.
  • Original MINI Parts used.
  • Boost your MINI’s value.
Book an appointment

WHAT’S INCLUDED.

MINI Value Service offers discounted maintenance for selected MINI models that are 5 years or older. Choose from a range of selected maintenance items for eligible MINIs. Selected items include:

  • Oil Service
  • Microfilters
  • Air Filter
  • Spark Plugs
  • Fuel Filter
  • Brake Pads
  • Brake Fluid

MAINTENANCE.

Keep your MINI happy and ready for every adventure! With MINI Value Service for your older MINI, you get great, age-based prices on essentials like oil changes, inspections, and brake fluid replacement – all done the MINI way, using Original Parts and up to our high standards. Because your MINI deserves the best, no matter its age.

WEAR & TEAR.

Parts like brakes and wiper blades naturally wear out over time. That’s why MINI Value Service for older MINIs offers great value and clear, transparent prices on wear items — keeping you safe on the road and in full control of your costs. Simple, smart, MINI.

REPAIR.

If a repair is needed, our MINI experts fix exactly what’s required—nothing more, nothing less. MINI Value Service offers fair, age-based prices for older MINIs, covering repairs like struts, shock absorbers, wheel bearings, wishbones, and more—always with genuine MINI Original Parts. Keeping your MINI in top shape, the smart way.

CAN YOUR MINI GET THE VALUE SERVICE TREATMENT?

Your 5+ year-old MINI may be eligible for our Value Service.
Check now

MINI ORIGINAL PARTS.

Using MINI Original Parts ensures that your MINI remains exactly as it was built: Authentic, reliable and original
  • They are made by MINI for your MINI
  • You know they’ll fit perfectly
  • Available quickly thanks to reliable distribution
  • Easy to replace
  • MINI Original Parts are backed with warranty and support

MINOR DAMAGE? WE'VE GOT A BAND AID FOR THAT.

Bumps? Bruises? No Problem. Our MINI Certified Bodyshop team will repair your MINI in no time, using the latest tools and diagnostic equipment to turn any dent into a thing of the past.

MINI REPAIR AND CARE BENEFITS

  • MINI Original Parts 
  • Certified Technicians 
  • Cosmetic Repair 

MINI ACCIDENT REPAIR.

Scrapes, scuffs and scratches – we can fix it all. Our MINI Certified Technicians are highly trained technicians. From tiny dents to bigger bruises, they'll utilise their expertise and even handle the insurance hassle – leaving you with a shiny, happy MINI.

MINI WINDSCREEN REPAIR AND REPLACEMENT.

This service includes the inspection of cracks, stone chips and other damage that can impair visibility and safety. If required, the windscreen can be replaced with an original MINI windscreen. Our technicians will also check the windscreen wipers and replace them if necessary, so you can always enjoy the best possible visibility.

MINI CERTIFIED BODY SHOPS.

Our MINI Certified Technicians are trained by the best and live and breathe MINI. So relax—your ride is in hands that love it almost as much as you do. Plus, we only use MINI Original Parts to keep your MINI performing at its very best.

MINI COSMETIC REPAIR.

Whether it’s a tiny scratch in the paint or a little tear in the upholstery, our specialists use innovative repair technologies to fix those small blemishes—leaving no trace behind. Because every MINI deserves to look as sharp as it drives.

THE MINI APP.

Enhance your vehicle ownership experience with the MINI App. Access a range of features and services anytime, anywhere, right from your smartphone. Improve your driving experience and make the most of your MINI's capabilities with the MINI App. Discover the future of connectivity and convenience today.
Discover more

MINI AIR CONDITIONING CHECKUP.

Help your MINI keep its cool all year with our MINI Air Conditioning Checkup. From dust and allergen-free cabins, to easy winter de-misting.

Every checkup includes:

  • Full system performance assessment 
  • Leak check and optional refrigerant/lubricant recharge 
  • Drive belt and microfilter check (replacement optional) 
  • Air outlet temperature and pressure check 
  • Air duct system and evaporator cleanse with MINI original cleaning agent

MINI INSURANCE SOLUTIONS.

Tailored by MINI — designed to give you peace of mind on every journey. With integrated insurance and complete support from a single source, MINI Financial Services gives you everything you need to stay confident on the road. ALL IN. SIMPLY SMART.
Learn More

MINI CAR INSURANCE: PROTECTION MADE FOR YOU.

MINI Car Insurance gives you reliable protection tailored to you and your MINI. In a claim / In case of damage, your car is repaired in MINI workshops to high standards using original MINI Parts. It includes comprehensive and liability cover for third-party claims and supports you from first report to final clarification.

PROTECT YOUR MINI WITH GAP PROTECTION.

MINI GAP Insurance helps guard your wallet if your MINI is a total loss or stolen. If it’s financed or leased, it can cover the gap between what you still owe and its market value. It can also help protect your original purchase price and keep you moving with vehicle replacement cover.

STAY SECURE WITH MINI PAYMENT PROTECTION.

The MINI Payment Protection Insurance helps keep your instalments paid when life changes gear. If your income pauses, your rates stay covered, so you stay in control. Financing and leasing stay protected and monthly costs predictable. Focus on what matters, while MINI helps safeguard your financial ride.

MINI WARRANTY: FUTURE-PROOF YOUR RIDE.

MINI Extended Warranty keeps future costs for new cars nicely in check. Add it when you buy, or anytime during the manufacturer warranty. Certified used MINIs get a 360° check plus a 24 month warranty you can extend. Electric and plug in models enjoy battery cover for 8 years or 160,000 km, with extension for extra peace of mind.

FAQs.

For your MINI, service is not routinely performed at fixed intervals. Instead, it is based on actual vehicle use (number of cold starts, driving habits, type of driving: urban traffic, motorway, etc.). With "Condition Based Services" (CBS), the condition of your MINI is monitored by sensors and special algorithms. For a new vehicle, a theoretical date will be set for the first service, which will be adjusted as your vehicle is used. You will only be notified in the event of a required service.

The MINI Accident and Roadside Assistance services include a towing service for your vehicle, a courtesy vehicle, the continuation of your journey by taxi, accommodation in a hotel, assistance in the event of a flat tyre, vehicle storage and a charging service for electric vehicles. MINI also supports you in recording accident data, notifies your nearest MINI Retailer and advises you on alternative travel options. With each service of your MINI at a MINI Service Partner, you will automatically be entitled to the MINI Roadside Assistance services for a maximum of 24 months.

Call MINI Accident and Roadside Assistance 24/7 via the MINI App, from your vehicle in the "Assistance" menu or directly at: 0800 69 64 64

Proactive Care is a service promise for all service and maintenance work on your MINI and is included in the scope of your MINI Connected contract at no extra cost. Your vehicle automatically recognises a service requirement or a problem and reports this to you via your preferred communication channel and to your MINI Service Partner. Depending on your needs, you will receive notifications with instructions for self-help as a push notification in the MINI App, a message in your vehicle or you will be contacted by MINI Accident and Roadside Assistance or your preferred MINI Service Partner. You can arrange service appointments with your MINI Service Partner using Online Appointment Scheduling in the MINI App. The execution of services meets the highest MINI quality standards. The scope of the work carried out, its costs and the expected delivery date are transparent to you at all times. Please note: Depending on the country of delivery, the scope of maintenance work offered by "Proactive Care" may vary.
Yes. Your MINI Service Partner automatically receives information about your vehicle and its service requirements if you have logged in to the BMW web page with your MINI ID and have arranged a service appointment for a vehicle linked to your MINI ID. If you have not logged in to the MINI web page with your MINI ID, only the data you have entered in the form will be transmitted to the MINI Service Partner.
Click on the profile icon in the header of the MINI web page and log in with your MINI ID. After successful login, select: "Accessories & Services" > "Services for my MINI" > "Online Appointment Scheduling". Alternatively, you can click on "MINI Retailer" in the header of the MINI web page, select a MINI Service Partner and then select "Online Appointment Scheduling".

Yes. In the event of a recall campaign, you will receive a notification on the central information display of your MINI, in the MINI App or by post, e-mail or telephone. In addition to information on the facts and the next steps, you will receive the contact details of MINI customer support for any queries. Until the action is complete, it remains stored in the vehicle status menu of the MINI App and in your vehicle. More information on current recall campaigns can be found in the MINI App and on the Internet at: https://www.mini.co.za/en_ZA/home/services/technical-recall-campaigns.html

Take Your Next Steps.

FIND YOUR NEAREST MINI SERVICE CENTRE.

Thinking of having an official MINI service? Excellent idea. To locate your nearest MINI retailer or approved service centre, click the button below.

MAKE A SERVICE APPOINTMENT.

You can book a service using the MINI App. Simply select "Vehicle" and the "Retailer Services" section to make an appointment with your MINI Dealership or a participating MINI Retailer. Alternatively, you can simply hit the button below and schedule an appointment with a preferred MINI Retailer.

GEAR UP WITH ACCESSORIES.

Explore our Genuine MINI Accessories designed to fit your MINI perfectly and keep it looking and performing at its very best. From sleek upgrades to practical items that make life easier, you can maximise your MINI driving experience and express your personal style.

MINI DIGITAL EXPERIENCE.

Dive into a realm of advanced technology and connectivity that amplifies your driving experience. From intelligent infotainment to immersive driving modes, explore how MINI is redefining the road ahead.